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HOW CAN YOU CONTACT US?
The CONTACT US button is available on all pages of our website. This button contains our hours of operation for both customer service hours and our store location. Also included is our physical address, email and phone/fax contact. Phone 214-824-6900 Fax 214-824-6906 Email anna@gloverstamp.com
HOW TO PLACE AN ORDER
We sell a variety of products. Most products have instruction buttons that detail instructions on how to process your order online. If you have any questions or need assistance with an order, please feel free to call us. 214-824-6900
IS THE AMOUNT OF TEXT ON A PRODUCT LIMITED OR EXTRA CHARGE?
The number of characters (which includes letters, punctuation and spacing) varies from item to item. We do not price items by lines or characters. Each Custom product priced individualy based on SKU, regardless of copy. Some signs may incur an additional charge for extra characters. Artwork in all cases may result in additional fees.
CHOOSING FONT AND FONT SIZE FOR CUSTOM PRODUCT
You can choose the font and font size from the drop down box when entering the text for your custom products. You can also select from our large selection of fonts detailed on the font button on the right of the home screen.
WILL YOUR ORDER BE CHARGED SALE TAX?
We charge the standard 8.25% sales tax to all sales to the state of Texas. We do not charge you sales tax if you are a reseller and can provide Texas Sales Tax Certificate. Once you create your online account id we can log in and change your account to reflect Tax Exempt Status.
We are authorized to collect sales taxes in the state of TEXAS. We follow the tax rules and regulations imposed by the respective jurisdictions. All sales tax dollars that we collect are remitted directly to the respective States and/or localities.
USING A PURCHASE ORDER NUMBER FOR YOUR ORDER
You may enter a purchase order number for your web order if you have an established net 30 account with our company. If you are not sure if your company is approved to submit an order using a purchase order number please contact Anna at 214-824-6900 or via email at anna@gloverstamp.com.
HOW TO CANCEL OR CHANGE YOUR ORDER
Once an order is placed there is a small window of time in which to cancel the order. To make any changes or cancel an order we recommend you contact us immediately. To change a custom or stock order please contact one of our Customer Service Representatives at 214-824-6900. Please have your order number ready when contacting us.
IF THERE IS A PROBLEM WITH YOUR ORDER
If there are any issues with your order or product once received please contact one of our Customer Service Representatives at 214-824-6900 for assistance. Please contact us within 3 days of receiving your order.
WHEN WILL YOUR ORDER BE PROCESSED?
Most stock orders ship within 24 to 48 hours of receiving the order. Shipping charges are based on weight and the carrier you choose. Special order items ordered usually have a lead time specified on the individual items ordered. If you have a deadline to be met for your order, please make a comment in the notes section. We will do everything in our power to process your order by your need date.
CHECKING THE STATUS OF YOUR ORDER
You may check the status of your order by calling Customer Service at 214-824-6900. Please have your order number ready when calling. You can also log into your home page and view Order History.
RETURN POLICY
Our return policy differs based on the product selected. Custom products and specialty products are not subject to change, cancellation or return. These products include but are not limited to; printed items, band stamps, specialty inks in colors other than black and white, engraved items, RIBtype.
If there is a factory error, simply call Customer Service at 214-824-6900 with the order number, date on the packing list and an explanation of the problem. If the product is within replacement date range a corrected item will be made at no charge. Stock products can be returned within 15 days of purchase for even exchange. Original packaging must accompany the returned goods. Products returned after 15 days subject to a 15% restocking charge. Return authorization is required. Contact us via email at anna@gloverstamp.com or call 214-824-6900 to speak to a Customer Service Representative for a return authorization form to be processed.
PROBLEMS - QUESTIONS - CHANGES TO THE WEBSITE
Please contact Anna via email at anna@gloverstamp.com.
FORGOT YOUR LOG IN AND OR PASSWORD
Click on the Sign In icon on the top of our Home Page. Click on the link Forgot Your Password? Just type in your last name and email and we will be glad to email your password to the email address you previously provided. If you forgot your login name please contact one of our System Support Representatives 214-824-6900.
SHIPPING APO/FPO ADDRESSES
We cannot ship to APO/FPO or any military addresses. Please contact us at 214-824-6900 if you have a special shipping situation for us to consider.
BROWSING OUR SITE WITHOUT A LOG IN
Anyone can browse our online catalog. If you would like to make a purchase, you will be asked for registration information after you Proceed to Checkout.